Conference Agenda
Browse the full schedule of sessions, speakers and tracks. Times shown in conference local time.
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May 17, 2026
AutoMAYtion Madness: Slightly chaotic. Highly productive.
Sponsored Preday Automation is at its best when it solves real problems, and this session is built around exactly that. Bring a workflow idea – big, small, half‑baked, or fully formed – and spend time working side‑by‑side with peers and industry…
AI Without the BS: Practical Automation for MSPs in Production (Technical)
Strict Limit to 75 AttendeesMost MSP environments aren’t greenfield. Tickets keep coming in, documentation is incomplete, tools overlap, and nobody gets a month to redesign the stack. So the real question isn’t how do we adopt AI? — it’s how…
Welcome to MSPGeekCon: Goots' First-Day Orientation
THIS IS NOT A BORING PRE-CONFERENCE BRIEFING. THIS IS NEW STUDENT ORIENTATION, BUT FOR NERDS.If MSPGeekCon had a fake late-80s high school, Goots would absolutely run the place. Welcome to Bayside High School MSPGeekCon: Goots' First-Day Orientation is a fun,…
Data-Driven Decisions: The MSP Growth Masterclass (Business)
Strict Limit to 75 AttendeesClass is in session! MSPs don’t struggle because they lack effort – the struggle comes from knowing where to prioritize that effort first.Revenue might look ok but tickets feel heavy. The answer is always hiring and…
HaloPSA User Groups
For the first time ever HaloPSA is holding UserGroups in the USA, premiering at MSPGeekCon this preday is the first of many sessions designed to discuss HaloPSA use cases, business process, setup tips and more.Brought to you by HaloPSA.
Welcome Keynote!
Welcome to MSPGeekCon! Let's talk about why we're here, and what we can expect over the next couple of days… don't worry I won't put it here really, you'll have to come listen to me on stage.
May 18, 2026
Run with Safety Scissors: Fail Fast, Fail Safe, Level Up
Most people avoid the very moments that would make them great—because uncertainty feels unsafe. Kyle shows how to build resilience at the biological layer so you don’t run when you’re stuck, scared, or wrong. Using the Expectation Flywheel, you’ll learn how to take…
career.trajectory += accumulate(curiosity)
In the first talk, you were challenged to take ownership of your career: not your title or job description, but your direction. This keynote begins where that accountability gets tested. Once responsibility is accepted, the next question is simple… what…
What Good Looks Like: A Practical MSP Maturity Model
Every MSP hears about operational maturity, but few know what it actually looks like — or how to get there without overwhelming their team. This session provides a clear, realistic picture of what maturity looks like across service delivery, finance,…
From Credential Theft to Token Theft: The Evolution of Phishing
As organizations have strengthened account protection through widespread adoption of multi-factor authentication (MFA), phishing attacks have evolved accordingly. Modern attackers increasingly bypass MFA by performing token theft rather than just stealing the usernames and passwords.This presentation examines the evolution of…
Playing on Hard Mode: Disability, Accessibility, and Belonging in Tech.
Nikky entered the tech support world with every difficulty multiplier turned on: mobility disability, hearing loss, brand new to the MSP world, ADHD diagnosed late, and a visual appearance that signals “not your typical IT dude.” Despite that, she not…
Zen and the Art of IT Support
This engaging talk delves into the transformative power of mindfulness for IT service support agents. It focuses on how incorporating mindfulness practices into the daily routines of these professionals can significantly reduce stress, improve mental clarity, and foster a more…
Microsoft 365 Labs (Cyberdrain)
This will be a repeat session on Day 2 so you do not need to attend this twiceDiscover common misconfiguration in a lab setting with the CyberDrain team.Everyone attending receives their own M365 lab environment for the session. Log in…
What Nobody Tells You About Being a Manager
Most MSP managers were promoted because they were good at the work, not because anyone taught them how to manage people. This session resets what the job of a manager actually is and gives attendees a practical framework they can…
Lightning Talks
Give a 7 minute talk about any topic you want! Make it fun, educational, silly, inspiring. Whatever. This is a rapid-fire round of talk after talk, and your chance to practice for the big stage. (TIP: Doing a 7 minute…
What Factorio Taught me about Automation
The theme of automation has been dominating the tech world and the MSP space is no exception. I will walk through the core concepts of automation using the game Factorio as a fun way to convey the lessons. We will…
Standardization Without Mutiny: How to Get Techs and Clients to Actually Adopt Your Stack
Everyone loves to talk about standards — until it comes time to enforce them. Most MSPs struggle not because their standards are wrong, but because adoption is inconsistent, expectations are unclear, and exceptions slowly rot the stack. This session gives…
Delegate Decisions, Not Tasks: How MSP Leaders Break Out of Hero Mode
Most MSP leaders delegate tasks but hold on to decisions — a habit that seems safe but quietly destroys adaptability and limits growth. When uncertainty hits, teams freeze, escalate, or wait for direction because they’ve never been allowed to own…
The Pint, the Widget, and the MSP: Why a Learner’s Mindset Outperforms the Latest Tech
Technology in the MSP world moves fast. Sometimes faster than the people who use it, sell it, or support it. But our real competitive edge doesn’t always come from having the newest tools, scripts, or automations. It often comes from…
You’re Not Bad at Hiring, You’re Just Boring: A Pragmatic Guide to Modern MSP Talent
The way we attract, interview, and hire talent in the MSP industry hasn’t kept up with how people actually look for jobs; or what makes them stick around. This session isn’t about quotas or feel-good HR buzzwords. It’s about growing…
The Talent Multiplier: How Mentorship Turns Good Techs into Great Ones
The fastest way to improve your MSP isn't another tool. It's your people. In this session, I'll show you how a deliberate mentorship culture turns good technicians into high-impact contributors who elevate service quality, client trust, and team morale. You'll…
Vuln Intel is a Dumpster Fire. Let's talk about it
In this panel discussion, Matt Lee, Jason Slagle, and Tom Lawrence get blunt about why vulnerability intel is getting less reliable, how vendor CNAs and scoring backlogs are impacting real patch decisions, and what MSPs can do right now to…
When the Unthinkable Happens: Contingency Planning for the People Problems You Never See Coming
Most MSPs prepare for outages and disasters — but not for what happens when key people suddenly aren’t there. A medical emergency or unexpected resignation can disrupt your team just as fast as a server going down.This session digs into…
Build Your Own Upgrade Path
Most MSP professionals want to grow. Few intentionally design how.We assume experience, exposure, and time will naturally move us forward. Sometimes they do. Often they don’t. Growth is not automatic. It is built.This session connects critical thinking, self-awareness, and personal…
May 19, 2026
Post-AI, Still Human: Why Connection Is the Real Competitive Advantage
As artificial intelligence reshapes the IT landscape, efficiency and automation are often positioned as the primary goals. Yet the most valuable work in technology has always depended on something less measurable: clear communication, shared understanding, and trusted relationships.This session explores…
Every Chapter is Chapter One: A Curious Approach to Adaptability
The problem with expertise is that it can make you stop paying attention. In a world where the tech, the clients, and the playbook are all rewriting themselves simultaneously, certainty is a liability. It might even be a myth. This…
Always Be Curious: How to Turn KPIs from Corporate Noise into Career Leverage
LINK TO SLIDE DECK – https://www.mozarukconsulting.com/mspgeekcon26No Login or Sign up Required. Message me on LinkedIn if you have questions!https://www.linkedin.com/in/monicaozaruk/KPIs are everywhere in MSPs – dashboards, scorecards, weekly reports – and yet most people are expected to hit them without ever…
Operational Security for MSPs: Eliminating Admin Sprawl Without Slowing Your Team
Modern MSP security isn’t just about protecting clients – it starts with securing the MSP itself.In this session, we’ll walk through how we redesigned our internal access model to protect customer data, reduce risk, and still move fast operationally. Instead…
Participants to Partners – Elevating Employee Engagement
Unlocking the true potential of your team lies in transforming members from mere participants into passionate partners. But how can leaders cultivate this deep sense of ownership and commitment? Drawing inspiration from Bruce Avolio's groundbreaking work, Full Range Leadership Development,…
From Tickets to the Boardroom: A No-Filter MSP AMA
MSPs don’t live in silos — Tier-1 decisions affect owners, accounting choices affect technicians, and stack decisions ripple through operations, culture, and quality of life.This Ask-Me-Anything session brings together two MSP leaders with decades of combined experience and different paths…
Speaker Roulette
Lightning Talks…with a twist!The community has submitted topics and slide decks have been created. Goots has selected the speakers. The twist? The speakers do not know the topics, and they have never seen the slide decks. Our brave volunteers are:Kelvin TegelaarDustin BolanderKevin DutkiewiczHarry…
Microsoft 365 Labs (Cyberdrain)
This is a repeat session from Day 1 so you do not need to attend this twiceDiscover common misconfiguration in a lab setting with the CyberDrain team.Everyone attending receives their own M365 lab environment for the session. Log in and…
The Best Tool in Your Management Stack
Most managers have 1:1s on the calendar, but very few know how to use them well. In this session, Kyle and Craig will show how 1:1s can become the most effective tool in a manager’s stack — not just another…
Risk Without the Hand Waving
Ever go to a session and someone says "take a risk-based approach" to cybersecurity with your clients? Sounds great, until you realize the presenter doesn't give guidance about how to do that.In this session, we're starting from zero and answering…
Cyber Maturity Model — How to Align to CIS for People Who Don’t Give a Shit About Controls
Most MSPs don’t lack frameworks—they lack time, patience, and clients who care about anything that sounds like a “control.” This session cuts through the alphabet soup and replaces it with a practical, no-nonsense maturity arc built on the spirit of…
Incident Response Under Fire
When a cyber incident hits, the technical work is only half the battle. The other half is keeping the response from turning into chaos: too many voices, unclear ownership, inconsistent updates, and workstreams colliding. That chaos costs time, breaks containment,…
From “Oh S**t” to “I’ve Got This” – A brutally honest panel on getting shoved into leadership
One day, you're neck-deep in systems or spreadsheets. The next, you're managing people, owning outcomes, and pretending you have a plan. Welcome to leadership! I hope you survive onboarding.In this unscripted, no-fluff panel, a technical leader and a former ops…
Human Risk, Not Human Blame: Moving Past the ‘Stupid User’ Myth
Let’s be honest, calling users “the weakest link” has always been cybersecurity’s favorite pastime, right up there with blaming DNS and arguing about password lengths. But here’s the inconvenient truth, users aren’t stupid. They’re busy, overloaded, and constantly being targeted…
Gen Z and Your MSP
Is your MSP ready for an influx of Gen Z workers, the digital natives? They might surprise you.This talk discusses workforce and values, Gen Z customers, and what the MSP of 2030 (and beyond) might be3 Target Education PointsThe workforce…
You Don’t Sell AI. You Operationalize It.
AI is already embedded in your clients’ workflows, whether you’re ready or not. As AI moves from experimentation to execution, MSPs must evolve from managing IT uptime to leading business enablement. This session equips operational leaders with a proven framework…
Autopilot Failures Nobody Warns You About And How to Fix Them
Microsoft Autopilot is supposed to eliminate manual device setup, but every MSP who's deployed it knows the reality: sometimes devices get stuck at "Just a moment" indefinitely. Sometimes hybrid join fails silently. Sometimes apps install in the wrong order and…
7 Behaviors of Transformational Leaders
Innovation inside an MSP is not the result of brainstorming sessions or new tool adoption. It is the product of disciplined leadership behaviors practiced consistently across the organization. As AI reshapes service delivery, margins tighten, and competition intensifies, MSPs must…