In this session, we’ll explore how to approach troubleshooting and problem-solving with a defensive mindset. We’ll discuss strategies for assessing risks and damages, testing solutions on a small scale before implementing them more widely, and creating mitigation plans for potential issues. By adopting a defensive mindset, we can avoid making mistakes that can be costly and time-consuming to fix. We’ll draw on examples from various technical domains, including automation and help desk support, and of course, cyber security, to show how these concepts can be applied across different roles and industries. Whether you’re a help desk technician or an automation engineer, this session will give you the tools and perspective you need to troubleshoot, and problem-solve with confidence and minimize the risk of causing unintended harm.
This post was written by goots