From helpdesk to leadership – lessons learned from those who’ve walked the path
| We all have to start somewhere, and many folks in the industry got their start in helpdesk before growing into other roles. This session aims to share the experience of those who’ve made that journey, sharing their insights to help the next generation of folks. In this session we’d discuss the soft skills we’ve embraces, the challenges we’ve overcome, and share ideas that could help others to learn from our mistakes. |
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