Always Be Curious: How to Turn KPIs from Corporate Noise into Career Leverage
LINK TO SLIDE DECK – https://www.mozarukconsulting.com/mspgeekcon26
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KPIs are everywhere in MSPs – dashboards, scorecards, weekly reports – and yet most people are expected to hit them without ever being taught how they’re built, what they actually mean, or why they should care.
If you’ve ever stared at a KPI Dashboard and thought, “Why does this matter to me?” — this talk is for you.
In Sales, ‘ABC’ stands for ‘Always Be Closing.’ In operations, technical roles, and leadership tracks, there’s a different ABC that matters more: Always Be Curious.
In this session, we’ll pull back the curtain on KPIs and talk about:
How to understand the KPIs leadership hands you (even when they don’t explain them)
How to trace a KPI back to its raw data so you know if it actually makes sense
How to structure your PSA, ERP, or operational systems so the data feeding your KPIs is accurate and aligned
How to action KPIs, not just report on them
Why KPIs matter beyond “management wants them” – including how they help you:
Manage up
Justify process changes
Make your wins visible
And yes… get promoted