You’re Not Bad at Hiring, You’re Just Boring: A Pragmatic Guide to Modern MSP Talent

The way we attract, interview, and hire talent in the MSP industry hasn’t kept up with how people actually look for jobs; or what makes them stick around. This session isn’t about quotas or feel-good HR buzzwords. It’s about growing your talent bench by actually changing how you write job ads, conduct interviews, and define roles, so you stop hiring clones of yourself and start building a team that can scale.

Whether you’re remote, hybrid, or still in-office with the same five techs you had in 2019, this talk will break down practical, immediately usable methods for identifying high-retention, low-drama, properly motivated employees. We’ll talk about resume red flags, how to rewrite your job descriptions, and why most MSPs are fishing in a dried-up pond.

This is a hiring session for people who normally skip the DEI talk. If that made you roll your eyes or feel seen, this one’s for you.