AI Without the BS: Practical Automation for MSPs in Production (Technical)

Strict Limit to 75 Attendees

Most MSP environments aren’t greenfield. Tickets keep coming in, documentation is incomplete, tools overlap, and nobody gets a month to redesign the stack. So the real question isn’t how do we adopt AI? — it’s how do we introduce it without making things worse?

This hands-on workshop focuses on operational reality, not hype.

We’ll walk through how MSPs are wiring automation and AI into live production environments today by connecting sources of truth (RMM, PSA, documentation) into a safe decision layer.

You’ll see real MSP show-and-tell across three practical approaches:

• DIY workflow automation (webhooks, scripts, orchestration)
• Guardrailed agentic AI (approved actions, not prompt magic)
• Platform-driven automation for teams that prefer to buy

Then you’ll build a small automation pattern yourself — scoped, logged, and reversible — and leave with rollout templates and guardrails you can use immediately.

No greenfield assumptions. No vendor pitch.

Just practical ways to remove decisions from your day without creating new outages.